Shipping policy
Shipping Policy
Lumeronix
Thank you for shopping with Lumeronix. This Shipping Policy outlines how we process and deliver your orders.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with your shipping details.
Shipping Times
We currently ship to major markets including the United States, United Kingdom, Canada, and Australia.
Estimated delivery times:
-
United States: 7–15 business days
-
United Kingdom: 7–15 business days
-
Canada: 8–18 business days
-
Australia: 6–12 business days
Please note that these are estimated delivery times and may vary due to factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout.
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow 2–5 business days for tracking information to update after dispatch.
Delays
Shipping times may be affected by:
-
High order volumes
-
Customs processing
-
Postal service delays
-
Public holidays
Lumeronix is not responsible for delays caused by external shipping carriers or customs.
Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is entered correctly.
If an incorrect address is provided and the order has already been shipped, we are unable to redirect the package.
Lost or Stolen Packages
Lumeronix is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If you experience an issue, please contact the shipping carrier directly. You may also contact us, and we will do our best to assist.
Customs, Duties and Taxes
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
Contact Us
If you have any questions about your order or shipping, please contact us at: